Streamlining Merchant Integration:
Ottia's Support for Paytrail
With Ottia's versatile and flexible outsourcing service, Paytrail improves the seamless integration of its payment service.
With Ottia's versatile and flexible outsourcing service, Paytrail improves the seamless integration of its payment service.
With Ottia's versatile and flexible outsourcing service, Paytrail improves the seamless integration of its payment service. Paytrail can support its customers even in rare programming languages and sudden needs, thereby reducing the barrier to implementing its service.
Paytrail is the largest Finnish online payment company, managing the online payment traffic for over 20,000 customers. It is part of Europe's largest Paytech company, Nexi Group, which operates in over 20 countries. Paytrail wanted to strengthen the easy integration of its payment service and chose to partner with Finnish-based Ottia
Paytrail offers payment services to online merchants, where the significance of easy implementation is highlighted. By streamlining integration, Paytrail can reduce the barrier to entry for its payment service and enhance competitiveness in a market where technological differences are minimal.
"In e-commerce projects, payment service implementation is often an afterthought, despite its central role. Our goal is to make this process as simple as possible. With customers utilizing a range of systems, spanning from legacy to custom code, we provide pre-built software development libraries, significantly easing integration efforts. While documentation is essential, it may not be adequate alone," explains Joonas Loueranta, Paytrail's eCommerce Ecosystem Director.
To strengthen its competitiveness, Paytrail chose Ottia’s outsourcing service, which is equipped to address even unforeseen and immediate requirements. "Amidst numerous vendors, Ottia stood out with its distinctive approach tailored to the customer's viewpoint. We were on the lookout for a partner who could effortlessly navigate through various technologies, and Ottia was exactly what we were looking for. Plus, with Ottia, we've made a commitment to purchasing development work without the hassle of having to determine its usage upfront," shares Loueranta.
Initiating collaboration proved effortless; Ottia seamlessly integrated with Paytrail's existing workflow without the need for new practices or system implementations, facilitating a swift adaptation process.
The definition of a new coding task or project is shared with Ottia's team, which then provides a cost estimate based on hours.
Paytrail has chosen a collaboration model where all task assignments and coordination take place on Slack, eliminating the need for separate weekly meetings.
Loueranta explains, “For Ottia, outlining tasks is practically the same as it is for our own team. Occasionally, it requires more detailed explanations than just a couple of sentences. Generally, our tasks or projects are easy to express. For example, we had a single SDK that required development in another language."
Ottia has built Java SDK, JavaScript SDK, and .NET SDK software development libraries for Paytrail, making it easier for customers to integrate the payment service into their e-commerce platforms. Additionally, Ottia has provided code examples for documentation and assisted in testing Adobe Commerce development.
Paytrail ensures high development quality by cross-testing partners' code. Tasks allocated to Ottia are open-source and have been published on GitHub. This enables feedback on the code to also be provided by third parties who are not directly associated with Paytrail
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"When working with Ottia, I'm investing in the flexibility to utilize any consultant, rather than being restricted to a single option. We may face situations where our course of action isn't predetermined. Additionally, customers may inquire about solutions to specific needs."
Joonas Loueranta
Paytrail
The continuous collaboration with Ottia has accelerated Paytrail's development, lowered the barrier to implementing its payment service, and improved customer service. Paytrail has been able to offer assistance even in rare coding languages that it does not directly support.
Collaborating with Ottia has proven more flexible than traditional consulting, as Paytrail has access to any consultant from Ottia's extensive network of 70 companies.
"When working with Ottia, I'm investing in the flexibility to utilize any consultant, rather than being restricted to a single option. We may face situations where our course of action isn't predetermined. Additionally, customers may inquire about solutions to specific needs.
"Loueranta has been highly content with the speed and quality of Ottia’s service. There has rarely been a need to follow up on projects; they have been completed promptly. The end product has been achieved with minimal iteration cycles and seamlessly transitioned to testing by the in-house team.
Loueranta assesses the collaboration as successful: communication is smooth, and no challenges have arisen. The operational model suits Paytrail, where the in-house development team works "under the hood," and Ottia is utilized for development outside the interfaces. Even Paytrail's in-house team has been impressed by Ottia's work:
"At first, the team had some prejudices against outsourcing projects, but after the first review, the consensus was that the quality met our expectations precisely. Additionally, our technical customer service has been pleased to offer more support to customers. I have suggested that our efficient operating model should be adopted elsewhere in the group."
PROJECT HIGHLIGHTS
Why Ottia? With Ottia, Paytrail has the flexibility to outsource tasks without prior knowledge of their nature or type.
Some of the outsourced tasks: Building of Java SDK, JavaScript SDK, and .NET SDK software development librariesTesting Adobe Commerce development.
The goal: To provide customers with ready-made software development libraries that ensure the smooth integration of the payment system.
Cooperation model: The in-house development team works "under the hood," and Ottia is utilized for development outside the interfaces.
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