Ottia Empowers Jamix: Expanding Food Service Software in the US
Through this collaboration, Jamix can boost its US revenue while simultaneously developing a new product.
Through this collaboration, Jamix can boost its US revenue while simultaneously developing a new product.
Through this collaboration, Jamix can boost its US revenue while simultaneously developing a new product. Jamix highly values Ottia's turnkey service, which provides pre-tested outputs, streamlining the workflow seamlessly.
Jamix has been a leading kitchen or food service management software provider for 30 years. JAMIX Kitchen Intelligence System is a cutting-edge, cloud-based kitchen management software for managing any size and type of restaurant, food service operation, dining service, or catering service.
Jamix envisioned a new product to serve all its customers, recognizing that its development would be a multi-year endeavor. Understanding that hiring new developers would be financially burdensome, Jamix sought a partner to outsource the maintenance and further development of its web application.
Opting for Ottia's outsourcing service, Jamix was attracted to its unique and innovative service model. The turnkey delivery, coupled with built-in quality assurance, offered an effortless yet cost-effective approach to boosting development capacity.
"Ottia manages work assignments through its dedicated project manager, offering a convenient approach to expanding our capacity with a simple monthly fee. Unused hours can be saved for future needs. This turnkey service delivers pre-tested outputs, effectively streamlining our workflow,” describes Antti Karjalainen, Chief Product Officer at Jamix
Ottia seamlessly integrated into Jamix's workflow, where all coordination occurs within the Jira and Slack environments.
The collaboration has involved developing Jamix's web application. Ottia is actively engaged in all facets of development, including implementing new features and resolving bugs. This work necessitates expertise in Java and Microsoft SQL Server. In addition, Ottia has assisted Jamix with REST API development, aligning with Jamix's objective of establishing an ecosystem. While Jamix offers numerous APIs, the dynamic nature of customer interactions often brings forth new integration needs. Their ultimate goal is to empower sales and provide customers with a more streamlined and automated experience.
Jamix values the simplicity of collaboration with Ottia. Jamix exclusively communicates with their designated contact person, who coordinates tasks. Communication is swift and efficient, with prompt responses.
To streamline task outsourcing, Jamix has enhanced the quality of its task definition process. Moreover, the collaboration has brought structure to the development efforts and led to improvements in documentation. Jamix can proactively uncover issues during the defining phase that might otherwise arise later in the process.
All change-related tasks are assigned to Ottia's team, allowing Jamix's in-house team to dedicate their efforts to managing customer requests and troubleshooting while maintaining a primary focus on new product development. As the development process becomes more standardized, Ottia may also offer supplementary support for the new product's advancement.
“The work is highly specialized within the field. Introducing Ottia's team was comparable to onboarding a new employee. Initially, there was a slight adjustment period as their pace was slower than our experienced in-house team. However, their performance has consistently improved, leading us to confidently continue the collaboration,” explains Karjalainen.
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I initially doubted this approach would be effective, even expressing my skepticism publicly about finding a reliable outsourcing model. However, for my peace of mind, I decided to give it a try. Now, I can confidently say that all of my expectations have been exceeded.
Antti Karjalainen
Jamix
Karjalainen admits his initial biases towards outsourcing coding tasks. Fortunately, the expectations have been exceeded by Ottia.
“I initially doubted this approach would be effective, even expressing my skepticism publicly about finding a reliable outsourcing model. However, for my peace of mind, I decided to give it a try. Now, I can confidently say that all of my expectations have been exceeded.”
With Ottia's support, Jamix can strategically invest in expanding into the US market with its existing product cost-efficiently. Meanwhile, the in-house team can concentrate on developing the new product. The monthly fee is easy to acquire, and each task or project is given a separate hour estimate.
"Without this reasonably priced additional capacity, we would not be able to achieve such rapid progress and expansion in the US. We appreciate having advance knowledge of the time required for the allocated tasks. The estimates have been accurate. Overall, Ottia has delivered on its promises. It wasn't just a sales pitch.”
PROJECT HIGHLIGHTS
Why Ottia? Ottia’s turnkey service delivers pre-tested outputs, effectively streamlining Jamix’s workflow.
Some of the outsourced tasks: REST API development with JavaThe development of Jamix web application (Java & Microsoft SQL Server).
The goal: To boost Jamix’s US revenue while simultaneously developing a new product.
Cooperation model: Ottia's team handles all change-related tasks, while Jamix's in-house team focuses on customer requests, troubleshooting, and new product development.
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